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Start by improving your Interpersonal Skills and learning more about communication. By developing an appropriate attitude and understanding of people you will discover ways to further improve your customer service skills.

We have many further pages that can help you improve your interpersonal skills and developing your listening skills is a useful first step.

At the heart of great customer service is the way we interact with our customers. It will come as no surprise to hear that we don’t always get those interactions right. In my opinion, what we need is a distinct skill set that can be applied consistently throughout the service industry.

Based on my experience in ‘Customer Service industry. I have compiled a list of 11 Most Popular Customer Services Infographics Of 2015

If you deal with customers or clients selling a product or service, or just communicating on behalf of an organisation, then we recommend you read Customer Service Tips: Working Towards Customer Satisfaction’.

Lissa.C is president of VEdge. For 10+ years, she has been helping CEOs and ‘Customer Service executives at companies such as Sky, Elsevier, ING, Intel, Kennametal, and Southwest Airlines prove and improve the value of marketing.

Related: CUSTOMER SERVICE PLAYBOOK - CSP